We send codes in a delivery email; alternatively, you can look at your purchase history in your account or request it via email or contact form.

It’s possible that our email ended up in your spam folder. If you don’t see it there, you may have received another email from us requesting additional information or providing an update on the status of your order. Alternatively, you can reach out to us via email or contact form to request a comprehensive report of your order history.

This means that the product was unavailable at the time you placed your order—an unfortunate coincidence. Such occurrences are rare, and we sincerely apologize for the inconvenience. If this has happened to you, there is no action needed on your part. Your order will be dispatched as soon as it is replenished, which typically happens within 48 hours.

Victims of fraud or scam should call their local police department as soon as possible to submit a report and connect with a potential fraud help desk in their region.

We sincerely apologize if you were misled into sharing your code. Digital items are meant for personal use, and it is your responsibility to safeguard your digital codes.